/* agent-start — Experior Lead-Gen Pilot onboarding.
   A ten-step path, not a document. No build step, no external requests,
   system fonts only. Mobile-first. Light + dark. Prints as one continuous copy.

   Identity: Experior gold on near-black. The near-black blocks are the HARD
   RULES — they are the only inverted surfaces on the page, so a rule can never
   read as body copy and can never be skimmed past. */

:root {
  /* brand */
  --gold:      #f5c518;
  --orange:    #f59a21;
  --yellow:    #f6e100;
  --coal:      #141007;
  --coal-2:    #221f1f;
  --coal-3:    #2e2a24;
  --grey:      #cfd3db;

  /* light reading surface */
  --bg:        #f2f3f5;
  --surface:   #ffffff;
  --surface-2: #f8f9fb;
  --ink:       #221f1f;
  --ink-2:     #55524d;
  --ink-3:     #6b6862;          /* 5.2:1 on white — small print still passes AA */
  --line:      #e3e5ea;
  --line-2:    #cdd1d9;

  /* gold that is legible ON LIGHT (the bright gold is for dark grounds only) */
  --gold-ink:  #6d5100;
  --gold-bg:   #fdf6dd;
  --gold-line: #ecd88e;

  --stop:      #a5231b;
  --stop-bg:   #fdf2f1;
  --stop-line: #f0c8c4;
  --ok:        #0f6b3d;
  --ok-bg:     #eaf7ef;
  --ok-line:   #b9e2c9;

  --shadow:    0 1px 2px rgba(20,16,7,.06), 0 10px 30px rgba(20,16,7,.08);
  --shadow-lg: 0 2px 6px rgba(20,16,7,.10), 0 24px 60px rgba(20,16,7,.16);
  --r:         14px;
  --r-lg:      20px;

  --sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;

  --track-h:   58px;
  --pager-h:   72px;
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg:        #100d08;
    --surface:   #1b1710;
    --surface-2: #221d15;
    --ink:       #f3efe7;
    --ink-2:     #c3bcae;
    --ink-3:     #a49c8e;
    --line:      #322c22;
    --line-2:    #453d30;

    --gold-ink:  #f0c64a;
    --gold-bg:   #2a2210;
    --gold-line: #54451c;

    --stop:      #ff9c90;
    --stop-bg:   #2c1512;
    --stop-line: #5e2a23;
    --ok:        #77dda6;
    --ok-bg:     #0f2a1c;
    --ok-line:   #245c3d;

    --shadow:    0 1px 2px rgba(0,0,0,.5), 0 10px 30px rgba(0,0,0,.4);
    --shadow-lg: 0 2px 6px rgba(0,0,0,.55), 0 24px 60px rgba(0,0,0,.5);
  }
}

* { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font: 17px/1.62 var(--sans);
  -webkit-font-smoothing: antialiased;
  overflow-wrap: break-word;
}

h1, h2, h3 { line-height: 1.18; letter-spacing: -.018em; margin: 0; font-weight: 750; }
p  { margin: 0 0 1em; }
ul, ol { margin: 0 0 1.1em; padding-left: 1.25em; }
li { margin: 0 0 .5em; }
b, strong { font-weight: 700; }
a { color: inherit; text-underline-offset: 3px; text-decoration-thickness: 1.5px; }
img, svg { max-width: 100%; }

/* the track is sticky, so anything jumped to must clear it */
[id] { scroll-margin-top: 76px; }

:focus-visible {
  outline: 3px solid var(--orange);
  outline-offset: 2px;
  border-radius: 4px;
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .001ms !important;
    animation-delay: 0ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .001ms !important;
    scroll-behavior: auto !important;
  }
}

.skip {
  position: fixed; left: 12px; top: 12px; z-index: 90;
  transform: translateY(-160%);
  background: var(--coal); color: var(--gold);
  padding: 12px 16px; border-radius: 10px; font-weight: 700; text-decoration: none;
}
.skip:focus { transform: none; }

.vh {
  position: absolute; width: 1px; height: 1px; overflow: hidden;
  clip: rect(0 0 0 0); clip-path: inset(50%); white-space: nowrap;
}

/* ============================================================
   1. Masthead — the brand lockup. Gold on near-black, full stop.
   ============================================================ */

.mast {
  background: var(--coal);
  color: #fff;
  padding: 26px 20px 30px;
  position: relative;
  overflow: hidden;
}
.mast::after {                     /* the logo's own gradient, as a light source */
  content: ""; position: absolute; inset: auto -20% -70% 30%;
  height: 260px;
  background: radial-gradient(closest-side, rgba(245,154,33,.30), transparent 70%);
  pointer-events: none;
}
.mast__in { max-width: 620px; margin: 0 auto; position: relative; }

.mast__logo { display: block; width: 216px; height: auto; margin: 0 0 22px; }

.mast__eyebrow {
  margin: 0 0 10px;
  font-size: 12.5px; font-weight: 800; letter-spacing: .16em; text-transform: uppercase;
  color: var(--gold);
}
.mast h1 {
  font-size: clamp(28px, 7.6vw, 40px);
  letter-spacing: -.03em;
  margin: 0 0 14px;
  color: #fff;
}
.mast__sub { color: #ddd8cd; margin: 0 0 20px; font-size: 16.5px; }
.mast__sub strong { color: #fff; }

.mast__row { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
.chip {
  display: inline-flex; align-items: center; gap: 8px;
  border: 1px solid rgba(245,197,24,.42);
  color: var(--gold);
  background: rgba(245,197,24,.08);
  padding: 8px 14px; border-radius: 999px;
  font-size: 14px; font-weight: 650; text-decoration: none;
}
.chip[hidden] { display: none; }   /* inline-flex would otherwise beat [hidden] */
.chip--id { border-color: rgba(255,255,255,.2); color: #ddd8cd; background: rgba(255,255,255,.05); }
.chip--id b { color: #fff; font-family: var(--mono); font-size: 13px; }
.chip__dot { width: 7px; height: 7px; border-radius: 50%; background: var(--gold); }

.mast__meta {
  display: flex; flex-wrap: wrap; gap: 8px 22px;
  margin: 22px 0 0; padding-top: 18px;
  border-top: 1px solid rgba(255,255,255,.12);
  font-size: 14px; color: #b9b2a5;
}
.mast__meta b { color: var(--gold); font-weight: 700; }

/* Past step 1 the masthead collapses to a brand bar. The logo stays — the
   dead 380px of restated intro does not, or every "Next" would feel like
   landing back at the top of the same page. */
.js:not([data-at="0"]) .mast { padding-top: 12px; padding-bottom: 12px; }
.js:not([data-at="0"]) .mast::after { display: none; }
.js:not([data-at="0"]) .mast__in {
  display: flex; align-items: center; justify-content: space-between; gap: 14px;
}
.js:not([data-at="0"]) .mast h1,
.js:not([data-at="0"]) .mast__sub,
.js:not([data-at="0"]) .mast__meta,
.js:not([data-at="0"]) .mast__eyebrow,
.js:not([data-at="0"]) .chip--id { display: none; }
.js:not([data-at="0"]) .mast__logo { width: 138px; margin: 0; }
.js:not([data-at="0"]) .mast__row { margin: 0; flex-wrap: nowrap; }
.js:not([data-at="0"]) .chip { padding: 6px 12px; font-size: 13px; }

/* ============================================================
   2. The track — where you are, how much is left. Also the nav.
   ============================================================ */

.track {
  position: sticky; top: 0; z-index: 40;
  background: var(--coal-2);
  border-bottom: 1px solid rgba(255,255,255,.09);
}
.track__bar { height: 3px; background: rgba(255,255,255,.12); }
.track__fill {
  height: 100%; width: 0%;
  background: linear-gradient(90deg, var(--yellow), var(--orange));
  transition: width .35s ease;
}
.track__scroll {
  display: flex; gap: 6px; align-items: center;
  margin: 0; padding: 9px 14px; list-style: none;
  overflow-x: auto; overscroll-behavior-x: contain;
  scrollbar-width: none;
}
.track__scroll::-webkit-scrollbar { display: none; }

.pip {
  margin: 0; flex: 0 0 auto;
}
.pip button {
  display: flex; align-items: center; gap: 8px;
  border: 1px solid rgba(255,255,255,.16);
  background: transparent; color: #a9a297;
  font: 700 13px/1 var(--sans);
  padding: 0 10px; height: 32px; border-radius: 999px;
  cursor: pointer; white-space: nowrap;
  transition: background .18s, color .18s, border-color .18s;
}
.pip button:hover { color: #fff; border-color: rgba(255,255,255,.4); }
.pip__n {
  font-family: var(--mono); font-size: 12px; letter-spacing: 0;
}
.pip__label { display: none; }
/* "03/10" on the active pip — "how much is left" must be readable without
   counting dots, at any scroll position. */
.pip__of { display: none; font: 700 12px/1 var(--mono); opacity: .72; margin-left: -5px; }
.pip[data-state="on"] .pip__of { display: inline; }
.pip[data-state="done"] button { color: var(--gold); border-color: rgba(245,197,24,.35); }
.pip[data-state="done"] .pip__n::before { content: "✓ "; }
.pip[data-state="on"] button {
  color: var(--coal); background: linear-gradient(135deg, var(--yellow), var(--orange));
  border-color: transparent;
}
.pip[data-state="on"] .pip__label { display: inline; }

/* ============================================================
   3. Steps
   ============================================================ */

.wrap {
  max-width: 620px;
  margin: 0 auto;
  padding: 0 18px calc(var(--pager-h) + 26px);
}

.step { padding: 30px 0 8px; }
/* With JS on, one step at a time. Without JS (or printing), all of them.
   Driven by [data-on] rather than [hidden] so the no-JS page needs no
   un-hiding — nothing is hidden in the markup in the first place. */
.js .step:not([data-on]) { display: none; }
.js .step[data-on] { animation: rise .34s cubic-bezier(.2,.7,.3,1) both; }
@keyframes rise { from { opacity: 0; transform: translateY(10px); } }

.step__kicker {
  display: flex; align-items: baseline; gap: 4px 10px; flex-wrap: wrap;
  margin: 0 0 8px;
  font-size: 12.5px; font-weight: 800; letter-spacing: .13em; text-transform: uppercase;
  color: var(--ink-3);
}
.step__kicker b { color: var(--gold-ink); white-space: nowrap; }

.step h2 {
  font-size: clamp(25px, 6.6vw, 33px);
  margin: 0 0 16px;
  display: flex; gap: 12px; align-items: baseline;
}
.step h2:focus { outline: none; }
.step__n {
  font: 800 .78em/1 var(--mono);
  color: var(--orange);
  background: linear-gradient(135deg, var(--yellow), var(--orange));
  -webkit-background-clip: text; background-clip: text;
  -webkit-text-fill-color: transparent;
  flex: 0 0 auto;
}
.step h3 {
  font-size: 19px; margin: 26px 0 10px;
}
.lede { font-size: 19px; color: var(--ink); }
.muted { color: var(--ink-2); }
small, .small { font-size: 14.5px; color: var(--ink-3); }

/* ============================================================
   4. The hard-rule block — near-black + gold. The loudest thing here.
   ============================================================ */

.rule {
  background: var(--coal);
  color: #eae5da;
  border-radius: var(--r-lg);
  padding: 20px 20px 22px;
  margin: 24px 0;
  box-shadow: var(--shadow-lg);
  position: relative;
  overflow: hidden;
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.rule::before {
  content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 5px;
  background: linear-gradient(180deg, var(--yellow), var(--orange));
}
.rule__eyebrow {
  margin: 0 0 10px; padding-left: 12px;
  font-size: 11.5px; font-weight: 800; letter-spacing: .15em; text-transform: uppercase;
  color: var(--gold);
}
.rule__head {
  padding-left: 12px;
  margin: 0 0 12px;
  font-size: clamp(20px, 5.2vw, 24px); font-weight: 750; line-height: 1.22;
  letter-spacing: -.02em; color: #fff;
}
.rule > p, .rule > ul, .rule > ol, .rule > div, .rule > figure { padding-left: 12px; }
.rule p { color: #cec8bb; }
.rule strong, .rule b { color: #fff; }
.rule em { color: var(--gold); font-style: normal; font-weight: 700; }
.rule a { color: var(--gold); }
.rule__cost {
  margin: 14px 0 0; margin-left: 12px; padding: 11px 14px;
  background: rgba(245,197,24,.11);
  border: 1px solid rgba(245,197,24,.3);
  border-radius: 10px;
  color: var(--gold) !important; font-weight: 700; font-size: 15.5px;
}
.rule--red::before { background: linear-gradient(180deg, #ff8a7a, #c0271b); }
.rule--red .rule__eyebrow { color: #ffb3a6; }
.rule--red .rule__cost {
  background: rgba(255,120,100,.13); border-color: rgba(255,120,100,.36);
  color: #ffb3a6 !important;
}

/* In dark mode the page is already near-black, so a near-black rule block stops
   reading as "louder than everything else". Lift it and ring it in gold so the
   hierarchy survives — a rule must never look like body copy. */
@media (prefers-color-scheme: dark) {
  .rule    { background: #241f14; box-shadow: 0 0 0 1px rgba(245,197,24,.24), var(--shadow-lg); }
  .rule--red { background: #251816; box-shadow: 0 0 0 1px rgba(255,138,122,.28), var(--shadow-lg); }
  .checks  { background: #241f14; box-shadow: 0 0 0 1px rgba(245,197,24,.24), var(--shadow-lg); }
  .seal,
  .contact { box-shadow: 0 0 0 1px rgba(245,197,24,.22), var(--shadow-lg); }
  .pager__next { box-shadow: inset 0 0 0 1px rgba(245,197,24,.3); }
  .pager__next:hover { background: #241f14; }
  .steps > li::before { box-shadow: 0 0 0 1px rgba(245,197,24,.3); }
}
@media (prefers-color-scheme: dark) and (min-width: 1040px) {
  .pip[data-state="on"] button {
    background: rgba(245,197,24,.13);
    box-shadow: inset 0 0 0 1px rgba(245,197,24,.4);
  }
}

/* the six banned phrases */
.never { list-style: none; padding-left: 12px !important; margin: 6px 0 0; }
.never li {
  position: relative; padding: 9px 12px 9px 40px; margin: 0 0 8px;
  background: rgba(255,255,255,.05);
  border: 1px solid rgba(255,255,255,.11);
  border-radius: 10px;
  color: #fff; font-weight: 650;
}
.never li::before {
  content: "✕"; position: absolute; left: 14px; top: 50%; transform: translateY(-50%);
  color: #ff8a7a; font-weight: 800;
}

/* a plain emphasis card on the light ground */
.callout {
  background: var(--gold-bg);
  border: 1px solid var(--gold-line);
  border-left: 5px solid var(--orange);
  border-radius: var(--r);
  padding: 16px 18px;
  margin: 22px 0;
}
.callout__head { font-weight: 750; font-size: 18px; margin: 0 0 8px; color: var(--ink); }
.callout p:last-child { margin-bottom: 0; }
.callout--ok { background: var(--ok-bg); border-color: var(--ok-line); border-left-color: var(--ok); }

.card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r);
  padding: 16px 18px;
  margin: 20px 0;
  box-shadow: var(--shadow);
}
.card p:last-child, .card ul:last-child, .card ol:last-child { margin-bottom: 0; }

/* ============================================================
   5. SHOW #1 — a real Copper record, before and after Penny
   ============================================================ */

.copper {
  margin: 22px 0;
  background: var(--surface);
  border: 1px solid var(--line-2);
  border-radius: var(--r);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  font-size: 15px;
}
.copper__chrome {
  display: flex; align-items: center; gap: 7px;
  padding: 9px 14px;
  background: var(--surface-2);
  border-bottom: 1px solid var(--line);
  font: 700 11.5px/1 var(--sans); letter-spacing: .1em; text-transform: uppercase;
  color: var(--ink-3);
}
.copper__chrome span { width: 9px; height: 9px; border-radius: 50%; background: var(--line-2); }
.copper__head {
  display: flex; flex-wrap: wrap; gap: 12px; justify-content: space-between; align-items: flex-start;
  padding: 14px;
  border-bottom: 1px solid var(--line);
}
.copper__who b { display: block; font-size: 18px; }
.copper__who small { display: block; color: var(--ink-3); font-size: 13.5px; }

.stage { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 13px; }
.stage__was {
  padding: 5px 10px; border-radius: 999px;
  background: var(--surface-2); border: 1px solid var(--line);
  color: var(--ink-3); text-decoration: line-through;
}
.stage__arrow { color: var(--orange); font-weight: 800; }
.stage__now {
  padding: 5px 11px; border-radius: 999px; font-weight: 750;
  background: var(--ok-bg); border: 1px solid var(--ok-line); color: var(--ok);
}

.feed { list-style: none; margin: 0; padding: 12px 14px; }
.feed > li {
  position: relative; margin: 0 0 10px; padding: 12px 14px;
  border-radius: 12px; border: 1px solid var(--line);
  background: var(--surface-2);
}
.feed > li:last-child { margin-bottom: 0; }
.feed p { margin: 0; }
.feed__who {
  display: block; margin-bottom: 5px;
  font-size: 12px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase;
  color: var(--ink-3);
}
.feed__you { border-left: 4px solid var(--line-2); }
.feed__you p { font-family: var(--mono); font-size: 14px; color: var(--ink); }

.feed__penny {
  border-color: var(--gold-line);
  background: var(--gold-bg);
  border-left: 4px solid var(--orange);
}
.js .step[data-on] .feed__penny { animation: pop .5s cubic-bezier(.2,.7,.3,1) both; }
.js .step[data-on] .feed__penny:nth-of-type(2) { animation-delay: .45s; }
.js .step[data-on] .feed__penny:nth-of-type(3) { animation-delay: .75s; }
.js .step[data-on] .feed__sys { animation: pop .5s 1.05s cubic-bezier(.2,.7,.3,1) both; }
@keyframes pop { from { opacity: 0; transform: translateY(8px) scale(.985); } }

.tag {
  display: inline-block;
  font: 700 13px/1.35 var(--mono);
  color: var(--gold-ink);
  background: rgba(245,154,33,.13);
  border: 1px solid var(--gold-line);
  border-radius: 7px;
  padding: 3px 7px;
  margin-bottom: 6px;
}
.feed__task {
  display: flex; align-items: flex-start; gap: 10px;
}
.feed__box {
  flex: 0 0 auto; width: 19px; height: 19px; margin-top: 2px;
  border: 2px solid var(--orange); border-radius: 5px;
}
.feed__sys {
  border-style: dashed; background: transparent;
  color: var(--ink-3); font-size: 13.5px; text-align: center;
}
.copper__note {
  margin: 10px 0 0; font-size: 15px; color: var(--ink-2);
}
.copper figcaption {
  padding: 14px; border-top: 1px solid var(--line);
  background: var(--surface-2);
  font-size: 15px; color: var(--ink-2);
}
figure { margin: 0; }

/* ============================================================
   6. SHOW #2 — the calling window, as a picture
   ============================================================ */

.clocks {
  display: grid; gap: 10px;
  grid-template-columns: 1fr auto 1fr;
  align-items: stretch;
  margin: 20px 0 0;
}
.clock {
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r); padding: 14px 12px; text-align: center;
  box-shadow: var(--shadow);
}
.clock__who {
  margin: 0 0 6px; font-size: 12px; font-weight: 800;
  letter-spacing: .1em; text-transform: uppercase; color: var(--ink-3);
}
.clock__time {
  margin: 0; font: 800 clamp(26px, 8vw, 36px)/1 var(--sans);
  letter-spacing: -.03em; font-variant-numeric: tabular-nums;
}
.clock__time span { font-size: .5em; margin-left: 3px; }
.clock__state { margin: 8px 0 0; font-size: 13.5px; color: var(--ink-2); line-height: 1.35; }
.clock--lead { border-color: var(--stop-line); background: var(--stop-bg); }
.clock--lead .clock__time { color: var(--stop); }
.clock--lead[data-ok] { border-color: var(--ok-line); background: var(--ok-bg); }
.clock--lead[data-ok] .clock__time { color: var(--ok); }
.clock__vs {
  align-self: center; writing-mode: vertical-rl; transform: rotate(180deg);
  font-size: 11px; font-weight: 800; letter-spacing: .12em; text-transform: uppercase;
  color: var(--ink-3);
}

.verdict {
  margin: 12px 0 0; padding: 13px 16px;
  border-radius: var(--r);
  font-weight: 800; font-size: 17px; text-align: center;
  background: var(--stop-bg); border: 2px solid var(--stop-line); color: var(--stop);
}
.verdict[data-ok] { background: var(--ok-bg); border-color: var(--ok-line); color: var(--ok); }

.band { margin: 16px 0 0; }
.band__strip {
  position: relative; height: 40px; border-radius: 10px; overflow: hidden;
  border: 1px solid var(--line-2);
  /* 24h: 0–8 blocked, 8–20 open, 20–21 open outside FL, 21–24 blocked */
  background: linear-gradient(90deg,
    var(--stop-bg) 0 33.33%,
    var(--ok-bg)   33.33% 83.33%,
    var(--ok-bg)   83.33% 87.5%,
    var(--stop-bg) 87.5% 100%);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.band__fl {
  position: absolute; top: 0; bottom: 0; left: 83.33%; width: 4.17%;
  background: repeating-linear-gradient(45deg,
    rgba(245,154,33,.35) 0 6px, rgba(245,154,33,.12) 6px 12px);
  border-left: 2px dashed var(--orange); border-right: 2px dashed var(--orange);
}
.band__now {
  position: absolute; top: -5px; bottom: -5px; width: 3px; left: 20.83%;
  background: var(--ink); border-radius: 3px;
  transition: left .18s ease;
}
.band__now::after {
  content: ""; position: absolute; left: 50%; top: -4px; transform: translateX(-50%);
  border: 6px solid transparent; border-top-color: var(--ink);
}
.band__ticks {
  display: flex; justify-content: space-between; margin-top: 7px;
  font: 700 11.5px/1 var(--mono); color: var(--ink-3);
}
.band__key {
  display: flex; flex-wrap: wrap; gap: 6px 16px; margin-top: 10px;
  font-size: 13.5px; color: var(--ink-2);
}
.band__key span { display: inline-flex; align-items: center; gap: 6px; }
.band__key i {
  width: 13px; height: 13px; border-radius: 4px; border: 1px solid var(--line-2);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.band__key .k-no { background: var(--stop-bg); border-color: var(--stop-line); }
.band__key .k-yes { background: var(--ok-bg); border-color: var(--ok-line); }
.band__key .k-fl {
  background: repeating-linear-gradient(45deg, rgba(245,154,33,.5) 0 4px, rgba(245,154,33,.15) 4px 8px);
  border-color: var(--orange);
}

.drag {
  display: block; margin: 18px 0 0;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r); padding: 14px 16px 10px;
}
.drag__label { display: block; font-size: 14px; font-weight: 700; margin-bottom: 4px; }
.drag__hint { display: block; font-size: 13.5px; color: var(--ink-3); margin-bottom: 10px; }
.drag input[type=range] { width: 100%; accent-color: var(--orange); height: 30px; }

/* ============================================================
   7. SHOW #3 — persistence, and #4 — the 13-hour clock
   ============================================================ */

.attempts {
  list-style: none; margin: 20px 0; padding: 0;
  display: grid; gap: 8px;
}
.attempts li {
  display: flex; align-items: center; gap: 12px; margin: 0;
  padding: 11px 14px; border-radius: 12px;
  border: 1px solid var(--line); background: var(--surface);
}
.attempts b {
  flex: 0 0 auto; width: 30px; height: 30px; border-radius: 50%;
  display: grid; place-items: center;
  background: var(--surface-2); border: 1px solid var(--line-2);
  color: var(--ink-3); font: 800 14px/1 var(--mono);
}
.attempts small { color: var(--ink-3); font-size: 14px; }
.attempts .hit {
  border-color: var(--ok-line); background: var(--ok-bg);
}
.attempts .hit b { background: var(--ok); border-color: var(--ok); color: #fff; }
.attempts .hit span { font-weight: 750; color: var(--ok); }

.reassign { margin: 22px 0; }
.reassign__big {
  display: flex; align-items: baseline; gap: 10px; margin: 0 0 10px;
}
.reassign__num {
  font: 800 54px/1 var(--sans); letter-spacing: -.05em;
  color: var(--orange);
  background: linear-gradient(135deg, var(--yellow), var(--orange));
  -webkit-background-clip: text; background-clip: text; -webkit-text-fill-color: transparent;
}
.reassign__unit { font-size: 17px; font-weight: 750; }
.reassign__track {
  position: relative; height: 14px; border-radius: 999px;
  background: var(--surface-2); border: 1px solid var(--line-2); overflow: hidden;
}
.reassign__fill {
  position: absolute; inset: 0 auto 0 0; width: 100%;
  background: linear-gradient(90deg, var(--yellow), var(--orange) 55%, #c0271b);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.js .step[data-on] .reassign__fill { animation: grow 1.6s .2s cubic-bezier(.5,0,.5,1) both; }
@keyframes grow { from { width: 4%; } }
.reassign__ends {
  display: flex; justify-content: space-between; gap: 12px; margin-top: 8px;
  font-size: 13.5px; color: var(--ink-2);
}
.reassign__ends b { display: block; color: var(--stop); }

/* the 2/day, 4/week cap, as pips */
.cap { display: grid; gap: 12px; margin: 6px 0 0; }
.cap__row { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.cap__pips { display: flex; gap: 6px; }
.cap__pips i {
  width: 22px; height: 22px; border-radius: 50%;
  background: rgba(245,197,24,.9); border: 1px solid rgba(245,197,24,.9);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.cap__pips i.over { background: transparent; border-style: dashed; border-color: #ff8a7a; }
.cap__row span { font-weight: 700; color: #fff; }
.cap__row small { color: #cec8bb; font-size: 14px; }

/* ============================================================
   8. Lists, quick reference, contacts
   ============================================================ */

.steps { counter-reset: s; list-style: none; padding: 0; margin: 20px 0; }
.steps > li {
  counter-increment: s;
  position: relative; padding: 14px 16px 14px 56px; margin: 0 0 10px;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r); box-shadow: var(--shadow);
}
.steps > li::before {
  content: counter(s);
  position: absolute; left: 16px; top: 14px;
  width: 27px; height: 27px; border-radius: 50%;
  display: grid; place-items: center;
  background: var(--coal); color: var(--gold);
  font: 800 13px/1 var(--mono);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.steps p { margin: 6px 0 0; font-size: 15.5px; color: var(--ink-2); }

.penny { list-style: none; padding: 0; margin: 16px 0; display: grid; gap: 8px; }
.penny li {
  margin: 0; padding: 12px 14px; border-radius: 12px;
  background: var(--surface); border: 1px solid var(--line);
}
.penny .tag { margin-bottom: 4px; }
.penny small { display: block; }

.qr { margin: 20px 0; display: grid; gap: 0; border-radius: var(--r); overflow: hidden; border: 1px solid var(--line); }
.qr__row {
  display: grid; grid-template-columns: 1fr; gap: 2px;
  padding: 13px 16px; background: var(--surface);
  border-bottom: 1px solid var(--line);
}
.qr__row:last-child { border-bottom: 0; }
.qr__row:nth-child(even) { background: var(--surface-2); }
.qr dt { font-size: 14px; color: var(--ink-3); font-weight: 650; }
.qr dd { margin: 0; font-weight: 700; }

.contacts { display: grid; gap: 10px; margin: 16px 0; }
.contact {
  display: flex; align-items: center; gap: 13px;
  padding: 14px 16px; border-radius: var(--r);
  background: var(--coal); color: #fff; text-decoration: none;
  box-shadow: var(--shadow-lg);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.contact .ic {
  flex: 0 0 auto; width: 38px; height: 38px; border-radius: 50%;
  display: grid; place-items: center; font-size: 18px;
  background: rgba(245,197,24,.15); border: 1px solid rgba(245,197,24,.35);
}
.contact b { display: block; color: var(--gold); font-size: 16.5px; }
.contact small { display: block; color: #b9b2a5; font-size: 13.5px; }

code, .kbd {
  font: 600 .92em/1.4 var(--mono);
  background: var(--surface-2); border: 1px solid var(--line);
  border-radius: 6px; padding: 1px 5px;
}
.rule code { background: rgba(255,255,255,.09); border-color: rgba(255,255,255,.16); color: #fff; }
.fill {
  background: repeating-linear-gradient(45deg, rgba(245,154,33,.22) 0 6px, rgba(245,154,33,.08) 6px 12px);
  border-bottom: 2px dotted var(--orange);
  padding: 0 4px; border-radius: 3px; color: inherit;
}

/* ============================================================
   9. The pager — forward motion, always in thumb reach
   ============================================================ */

.pager {
  position: fixed; left: 0; right: 0; bottom: 0; z-index: 45;
  background: var(--surface);
  border-top: 1px solid var(--line);
  padding: 10px 14px calc(10px + env(safe-area-inset-bottom));
  box-shadow: 0 -8px 24px rgba(20,16,7,.09);
  display: none;                 /* no JS = no paging, so no pager */
}
.js .pager { display: block; }
.pager__in {
  max-width: 620px; margin: 0 auto; width: 100%;
  display: flex; gap: 10px; align-items: center;
}
.pager__back {
  flex: 0 0 auto;
  background: var(--surface); border: 1px solid var(--line-2); color: var(--ink);
  border-radius: 12px; height: 50px; padding: 0 16px;
  font: 700 15px/1 var(--sans); cursor: pointer;
}
.pager__back:disabled { opacity: .35; cursor: default; }
.pager__next {
  flex: 1 1 auto; min-width: 0;
  background: var(--coal); color: #fff; border: 0;
  border-radius: 12px; height: 50px; padding: 0 16px;
  font: 750 16px/1.15 var(--sans); cursor: pointer;
  display: flex; flex-direction: column; align-items: flex-start; justify-content: center;
  text-align: left; gap: 2px;
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.pager__next small {
  font-size: 11px; font-weight: 800; letter-spacing: .12em; text-transform: uppercase;
  color: var(--gold);
}
.pager__next b {
  font-size: 15.5px; font-weight: 750; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  max-width: 100%; color: #fff;
}
.pager__next:hover { background: var(--coal-2); }
.pager__next[hidden] { display: none; }
.pager__in:has(.pager__next[hidden]) .pager__back { flex: 1 1 auto; text-align: center; }

/* ============================================================
   10. Confirmation
   ============================================================ */

.confirm__sub { color: var(--ink-2); font-size: 17px; }

.field { display: block; margin: 22px 0 8px; }
.field__label { display: block; font-weight: 700; }
.field__hint { display: block; font-weight: 400; font-size: 14.5px; color: var(--ink-3); margin-top: 2px; }
#agent-name {
  width: 100%; font: 17px var(--sans); color: var(--ink);
  background: var(--surface);
  border: 2px solid var(--line-2); border-radius: 12px;
  padding: 13px 14px;
}
#agent-name:focus { border-color: var(--orange); outline: none; }

.checks {
  margin: 22px 0; padding: 18px;
  background: var(--coal); border-radius: var(--r-lg);
  box-shadow: var(--shadow-lg);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.checks__title {
  margin: 0 0 14px; color: var(--gold);
  font-size: 12.5px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase;
}
.checks__title span { color: #b9b2a5; letter-spacing: .06em; }
.check {
  display: flex; gap: 13px; align-items: flex-start;
  padding: 13px 14px; margin: 0 0 9px;
  border: 1px solid rgba(255,255,255,.14); border-radius: 12px;
  background: rgba(255,255,255,.04); color: #eae5da;
  cursor: pointer;
}
.check:last-of-type { margin-bottom: 0; }
.check:has(input:checked) {
  border-color: rgba(245,197,24,.55); background: rgba(245,197,24,.1); color: #fff;
}
.check input {
  flex: 0 0 auto; width: 24px; height: 24px; margin: 0; accent-color: var(--orange);
}
.check em { color: var(--gold); font-style: normal; font-weight: 700; }

.submit {
  display: block; width: 100%;
  background: linear-gradient(135deg, var(--yellow), var(--orange));
  color: var(--coal); border: 0; border-radius: 14px;
  padding: 17px 18px; margin: 6px 0 0;
  font: 800 17.5px/1.2 var(--sans); cursor: pointer;
  box-shadow: var(--shadow-lg);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.submit:disabled {
  background: var(--surface-2); color: var(--ink-3);
  border: 1px solid var(--line-2); box-shadow: none; cursor: not-allowed;
}
.status { margin: 12px 0 0; font-size: 15.5px; color: var(--ink-2); min-height: 1.4em; }
.status--bad {
  color: var(--stop); font-weight: 650;
  background: var(--stop-bg); border: 1px solid var(--stop-line);
  border-radius: 10px; padding: 12px 14px;
}

.done { display: none; }
.done[data-on] { display: block; }
.done:focus { outline: none; }
.seal {
  background: var(--coal); color: #fff;
  border-radius: var(--r-lg); padding: 30px 22px; text-align: center;
  box-shadow: var(--shadow-lg);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.seal__mark {
  width: 64px; height: 64px; margin: 0 auto 16px;
  border-radius: 50%; display: grid; place-items: center;
  background: linear-gradient(135deg, var(--yellow), var(--orange));
  color: var(--coal); font-size: 32px; font-weight: 800;
}
.seal h2 { color: #fff; font-size: 30px; margin-bottom: 10px; display: block; }
.seal p { color: #cec8bb; }
.seal__who {
  margin: 18px 0 0; font-size: 20px; font-weight: 750; color: var(--gold) !important;
}
.seal__when { margin: 2px 0 0; font-size: 14px; color: #b9b2a5 !important; }
.seal__logo { width: 150px; margin: 22px auto 0; display: block; opacity: .95; }
.seal__next { margin: 26px 0 0; }

/* the arrival panel — what tomorrow actually looks like, not "you're done" */
.now { list-style: none; margin: 14px 0 0; padding: 0 0 0 26px; position: relative; }
.now::before {
  content: ""; position: absolute; left: 7px; top: 8px; bottom: 12px; width: 3px;
  border-radius: 3px;
  background: linear-gradient(180deg, var(--yellow), var(--orange) 55%, var(--line-2));
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.now > li { position: relative; margin: 0 0 18px; }
.now > li::before {
  content: ""; position: absolute; left: -26px; top: 6px;
  width: 17px; height: 17px; border-radius: 50%;
  background: var(--coal); box-shadow: 0 0 0 3px var(--bg), inset 0 0 0 3px var(--gold);
  print-color-adjust: exact; -webkit-print-color-adjust: exact;
}
.now__when {
  display: block; margin-bottom: 3px;
  font-size: 12px; font-weight: 800; letter-spacing: .13em; text-transform: uppercase;
  color: var(--gold-ink);
}
.now > li > p { margin: 0; }
.now .tag { margin: 4px 4px 0 0; }
.now__do {
  counter-reset: d; list-style: none; margin: 10px 0 0; padding: 0;
  border-left: 3px solid var(--gold-line);
}
.now__do li {
  counter-increment: d;
  margin: 0 0 6px; padding: 0 0 0 34px; position: relative; font-size: 15.5px;
}
.now__do li::before {
  content: counter(d);
  position: absolute; left: 10px; top: 1px;
  width: 18px; height: 18px; border-radius: 50%;
  display: grid; place-items: center;
  background: var(--gold-bg); border: 1px solid var(--gold-line);
  color: var(--gold-ink); font: 800 11px/1 var(--mono);
}
.ghost {
  display: block; width: 100%; margin-top: 16px;
  background: var(--surface); color: var(--ink);
  border: 1px solid var(--line-2); border-radius: 12px;
  padding: 14px; font: 700 15.5px var(--sans); cursor: pointer;
}

.sig {
  margin: 34px 0 0; padding: 18px 0 0;
  border-top: 1px solid var(--line);
  font-size: 14.5px; color: var(--ink-3);
}
.sig b { display: block; color: var(--ink); font-size: 16px; }
.sig img { width: 118px; display: block; margin: 14px 0 0; }

/* ============================================================
   11. Wide screens — the track becomes a rail
   ============================================================ */

@media (min-width: 1040px) {
  body { font-size: 17.5px; }

  .layout { display: grid; grid-template-columns: 290px minmax(0, 1fr); max-width: 1080px; margin: 0 auto; }

  .track {
    position: sticky; top: 0; align-self: start; height: 100vh;
    background: transparent; border: 0;
    padding: 30px 22px 30px 18px;
    display: flex; flex-direction: column; gap: 14px;
  }
  .track__bar { order: 2; border-radius: 3px; background: var(--line); }
  .track__scroll {
    order: 1; flex-direction: column; align-items: stretch; gap: 3px;
    padding: 0; overflow: visible;
  }
  .pip button {
    width: 100%; justify-content: flex-start; height: auto;
    padding: 9px 12px; border: 0; border-radius: 10px;
    color: var(--ink-3); font-size: 14.5px; white-space: normal; text-align: left;
  }
  .pip button:hover { background: var(--surface); color: var(--ink); border: 0; }
  .pip__label { display: inline; }
  .pip__of { display: none !important; }   /* the rail already shows all ten */
  .pip[data-state="done"] button { color: var(--ink-2); background: transparent; }
  .pip[data-state="on"] button {
    background: var(--coal); color: #fff;
    print-color-adjust: exact; -webkit-print-color-adjust: exact;
  }
  .pip[data-state="on"] .pip__n { color: var(--gold); }
  .pip__n { color: var(--ink-3); }

  .wrap { padding: 0 32px calc(var(--pager-h) + 30px); margin: 0; }
  .step { padding: 38px 0 8px; }
  .mast { padding: 40px 20px 44px; }
  .mast__in { max-width: 1080px; padding: 0 32px; }
  .mast__logo { width: 250px; }

  .pager__in { max-width: 1080px; padding-left: 322px; padding-right: 32px; }
  .pager__next { flex: 0 1 380px; }

  .clocks { gap: 16px; }
  .qr__row { grid-template-columns: 260px minmax(0, 1fr); gap: 16px; align-items: baseline; }
  .contacts { grid-template-columns: 1fr 1fr; }
}

/* ============================================================
   12. Print — one continuous copy, rules keep their weight
   ============================================================ */

@media print {
  .track, .pager, .skip, .drag, .chip { display: none !important; }
  .js .step:not([data-on]) { display: block !important; }
  .step { break-inside: auto; padding: 18px 0; border-top: 1px solid #ddd; }
  .rule, .copper, .checks, .callout { break-inside: avoid; }
  body { background: #fff; font-size: 12pt; }
  .layout { display: block; }
  .wrap { max-width: none; padding: 0; }
  .mast { padding: 0 0 18px; }
  /* undo the collapsed brand bar — a printed copy gets the full cover */
  .js:not([data-at="0"]) .mast__in { display: block !important; }
  .js:not([data-at="0"]) .mast h1,
  .js:not([data-at="0"]) .mast__sub,
  .js:not([data-at="0"]) .mast__eyebrow { display: block !important; }
  .js:not([data-at="0"]) .mast__logo { width: 200px !important; margin-bottom: 18px !important; }
  #confirm-body[hidden] { display: none !important; }
}